Shipping Policy

STL files, bundles and hybrid packs with a digital component are delivered by email immediately after payment, with a download link that does not expire. Nothing to wait for, and if the email is ever lost we resend it on request.

Printed items are made to order, so production happens after your payment clears:

• Small printed items: dispatched in 3–7 business days.
• Larger or multi-part prints: dispatched in 7–14 business days.
• Custom and B2B runs: the lead time is written into your quote or purchase order.

Business days exclude weekends and public holidays in Cyprus. During a production backlog we email you a revised date rather than let you wonder.

A flat €8 shipping charge applies to orders containing physical items, shown in the cart before you pay. Orders with digital files only carry no shipping charge.

VAT is calculated at checkout based on the delivery address, and is included in the amount you pay.

Cyprus, the European Union, and most destinations internationally. Enter your address at checkout — if we can't ship there, the checkout will tell you before any payment is taken.

Delivery estimates after dispatch:

• Cyprus: 1–3 business days.
• EU: 3–7 business days.
• Rest of world: 7–14 business days.

Every physical order ships with a tracking number, emailed the moment the parcel leaves the studio. You can follow it from Cyprus to your door.

If tracking hasn't moved for more than 5 business days, email us the order number and we'll open an investigation with the carrier on your behalf.

For deliveries outside the EU, you are the importer of record. Any customs duty, import VAT or handling fee charged by your country is your responsibility and is paid to the carrier on delivery — it isn't collected at checkout.

We mark commercial invoices honestly and include the HS code for printed plastic goods so customs clearance goes smoothly.

Note the condition of the box on delivery where you can, and report transit damage within 5 business days with photos of the packaging and the item. We replace or refund damaged goods and claim against the carrier ourselves.

A parcel marked delivered but never received is investigated first, then replaced or refunded. Parcels returned to us because of an incorrect address or an uncollected pickup are reshipped at cost, or refunded minus shipping if you'd rather cancel.

Email us as soon as possible if the address is wrong. Before dispatch we simply reprint the label. After dispatch we can usually redirect the parcel with the carrier, though a redelivery fee may apply.